Money-back guarantee
Paid the wrong person? We refund you. The guarantee is built into the service, not promised in words.
Our promise
If an unlocked contact turns out to be unreliable, we refund the payment. You risk nothing when you unlock a contact through Ostona.
Three cases for a refund
The listing turned out to be a fake
The apartment from the listing doesn't exist or the details don't match reality.
The apartment is already rented
The contact was unlocked, but the place was rented earlier — you can no longer rent it via the listing.
The “owner” turned out to be an agent
There's a middleman behind the listing demanding a commission — that's against the rules.
Four steps
File a claim
Open a claim from your account or right from the listing page.
Attach evidence
A screenshot of the chat or the listing — that's enough for the moderator to look into it.
Wait for the review
The moderator will check your claim against the secure channel logs.
Get your refund
We refund you to your card or extend your subscription — your choice.
The guarantee rests on how the service is built
Payment — before contact
You pay to unlock a contact in advance, so a dispute is always tied to a specific payment.
Contacts are masked and logged
Communication goes through a secure channel — the chat is saved and serves as evidence in a dispute.
Owners verified against the cadastre
We confirm title to the apartment with the 506 extract, so there are far fewer fakes in the catalog.